IV Lux Hydration Privacy Policy

Review Cycle: Reviewed annually and updated whenever industry standards or applicable state, federal, or healthcare privacy laws require changes.

IV Lux Hydration is a brand operating as a DBA under Nguyen Wellness, LLC (‘Nguyen Wellness,’ ‘we,’ ‘our,’ or ‘us’). For purposes of this Privacy Policy, references to IV Lux Hydration include Nguyen Wellness, LLC.

At IV Lux Hydration (“IV Lux Hydration,” “we,” “our,” or “us”), we take your privacy seriously. Protecting the confidentiality, integrity, and security of your personal and medical information is central to our operations. This Privacy Policy describes how we collect, use, share, store, and protect your data, as well as the rights you have regarding your information. It applies to information collected when you visit our website, communicate with us via phone, SMS, or email, interact with our booking systems, or receive services in person at our clinic.

Our physical business location is 24953 Paseo de Valencia, Bldg B, Suite 22B, Laguna Hills, CA 92653. You may reach us by email at info@ivluxhydration.com or by phone at 949-829-4921 for any questions about this policy.

We may collect personal information directly from you, through third-party systems that support our business, and automatically through your interactions with our website. Information we collect includes:

• Personal Identifiers: Name, email address, phone number, and residential or billing address.
  
• Health and Medical Information: Medical history, relevant health conditions, allergies, treatments received, and other information you provide during medical clearance, health assessments, or consultations.
  
• Payment and Transaction Data: Credit or debit card details, insurance-related information (if applicable), and billing history.
  
• Communications: Information contained in SMS messages, emails, phone calls, in-person notes, and booking system submissions.
  
• Technical Information: Device type, IP address, browser type, operating system, geolocation data, and activity on our website, which may be collected through cookies and similar technologies.
  

We do not knowingly collect information from individuals under the age of 18, and our services are intended for adults only. If we discover we have inadvertently collected personal data from a minor, we will take steps to delete it immediately.

Your information may be collected when you submit forms on our website, book an appointment through our scheduling system, communicate with us by phone or SMS, send us an email, or provide details in person during a visit. Additionally, cookies and other online tracking technologies collect certain technical data when you use our website, enabling us to analyze website performance, improve functionality, and personalize your experience.

We process your personal and medical information for a range of purposes. These include scheduling and managing appointments, providing IV hydration therapy and related medical services, conducting health screenings and clearances, maintaining accurate medical records, and processing secure payments.

Your information also allows us to communicate with you about appointments, updates, promotions, and services (only if you have consented to receive such communications). We may use aggregated and anonymized data to evaluate business performance and improve our services. All data processing is carried out in compliance with HIPAA and applicable state and federal privacy laws.

We will not sell or rent your personal information to third parties. However, we may disclose your information when necessary for business operations and legal compliance. Examples include:

• Medical providers for the purpose of medical clearance, consultation, or treatment support.
  
• Payment processors and financial institutions to complete secure transactions.
  
• Technology vendors and hosting providers who supply secure cloud and on-premise storage solutions, software platforms, and communication systems.
  
• Regulatory authorities, law enforcement, or courts where disclosure is legally required.
  

Each disclosure is limited to the minimum information necessary, and all third parties are bound by confidentiality and security obligations.

IV Lux Hydration provides SMS messaging as a communication channel for appointment reminders, service updates, and limited marketing campaigns. Your SMS consent is not shared with third parties. By opting into SMS, you agree to receive messages from IV Lux Hydration. Message frequency may vary, and standard message and data rates may apply. To manage preferences, you may reply STOP to unsubscribe at any time.

By texting IV Lux Hydration at (949) 829-4921, you agree to receive SMS replies and campaign messages. You can opt out at any time by replying STOP. Message and data rates may apply, and frequency of messages may vary. By continuing to communicate with us via SMS, you acknowledge and agree to this SMS Privacy Policy.

Your personal and medical information is stored in a combination of secure on-premise systems and cloud-based platforms that are encrypted and compliant with applicable security standards. Access to sensitive information is strictly role-based, ensuring employees only access what is required for their job functions.

We implement technical safeguards such as encryption, firewalls, and cybersecurity monitoring, alongside administrative safeguards including staff HIPAA training, authentication protocols, and periodic privacy audits. While no system is entirely free from risk, we are committed to continuously improving our defenses against unauthorized access, disclosure, or misuse of your information.

We retain personal and medical data only for as long as necessary to provide services, maintain accurate business and medical records, and comply with legal obligations. Typically, records are retained for seven years, unless a longer period is mandated by law. Once retention periods expire, data is securely deleted or anonymized.

Our website uses cookies and similar tools to improve user experience, personalize content, measure performance, and analyze usage trends. Cookies may collect device information, browsing activity, and preferences. You can manage or disable cookies through your browser settings, although doing so may limit certain website features.

As a user, you have rights regarding your personal information under HIPAA, California privacy law, and other applicable regulations. These rights include:

• The right to access the personal data we hold about you.
  
• The right to request correction of inaccurate or incomplete information.
  
• The right to request deletion of your personal data, subject to legal or medical record-keeping obligations.
  
• The right to object to or restrict certain types of data processing.

• The right to opt out of marketing communications, including SMS messages.
  
• The right to request portability of your personal data to another provider.
  

To exercise any of these rights, please contact us at info@ivluxhydration.com or 949-829-4921. We will respond to requests in compliance with applicable legal timeframes.

IV Lux Hydration complies with all applicable privacy and data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA), California privacy regulations, and other relevant federal and state laws.

This Privacy Policy is reviewed annually and updated when industry standards or applicable laws change. Any updates will be reflected with a revised “Effective Date” at the top of this page. We encourage you to review this policy periodically to remain informed of how we protect your privacy.